Outsource Consultants' Blog

Call Centers: What To Look For

Is your company looking for a call center service? Some services offer more than others, so it pays to do some research beforehand so that you find the right one for your business the first time. Xact Telesolutions recently posted an article about what to look for in a call center. Below is a summary of that article:

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10 Reasons to Outsource

Building and operating a successful call center requires an extensive investment in upfront costs and ongoing expenses. Running that call center in a successful manner demands a unique skill set, involves highly complex technology and can distract businesses from focusing on their core competencies. For these reasons, an increasing number of companies are realizing that keeping these operations in-house is not always the best decision as they opt to partner with business process outsourcers to satisfy their telecommunication needs. Sound Telecom recently posted an article describing the 10 best reasons to consider outsourcing. A summary of that article is below:

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How to Outsource an Overseas Call Center

Call centers come in all shapes and sizes, but for businesses looking to reduce costs, an overseas call center may fit the bill. Business News Daily writer, Sara Angeles, gives examples of what to look for when choosing an overseas call center. We've summarized the article below:

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Industry Veteran Opens Call Center Outsourcing Advisory Firm

October 14, 2013 - Minneapolis, Minnesota

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