Outsource Consultants' Blog

Cloud Based Contact Center Market Up to $10.9 Billion by 2019

MarketsandMarkets recently posted a press release on Digital Journal regarding their report "Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019) including the worth of the Cloud Based Contact Center Market to be up to $10.9 Billion by 2019. A summary of that press release is below:

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Cloud Better Than Your Contact Solution?

Cloud better than your contact solution? With more and more call centers making the switch to the cloud, those using an on-premise solution are left asking, “why?” Whether you’re starting your first call center or are considering the switch to a cloud solution, you’ll find that there are numerous advantages to leaving on-premise technology behind. In this article by Avoxi, we’ll talk about areas where a cloud-based call center will improve your business.

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5 Call Center Trends in 2014

Advancements in technology are constantly changing the way call centers operate. Once upon a time, all customer interactions took place over the phone. Now we connect with customers over web chat, email, social media and more. Kunnect recently wrote an article on the top 5 call center trends for 2014. A summary of that article is below:

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Cloud-Based Call Centers Improve Efficiency

Low total cost of ownership, disaster recovery, and scalability are driving premise-based call centers to embrace cloud technologies as they work to integrate the tools necessary for an expanded, efficient workforce. 1 to 1 Media recently wrote an article on how cloud-based call centers are improving efficiencies. A summary of that article is below:

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Call Center: Cloud Disruption

Many phrases are booming in the call center industry. One phrase in particular that has become popular, and for good reason, is cloud based call center software. CMSWire recently posted an article about bringing the call center to the cloud to reduce costs on upgrading your on premise solutions. A summary of that article is below:

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Contact Centers: Growing with a Multichannel Approach

ChannelPartnersOnline.com wrote a great article about hosted contact centers growing with a multichannel approach. A summarization of that article is below:

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Everything You Need to Know About Remote Call Center Agents

ICMI recently posted an article describing everything you need to know about call center agents, (but were afraid to ask). Here's a summary:

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Industry Veteran Opens Call Center Outsourcing Advisory Firm

October 14, 2013 - Minneapolis, Minnesota

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