MarketsandMarkets recently posted a press release on Digital Journal regarding their report "Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019) including the worth of the Cloud Based Contact Center Market to be up to $10.9 Billion by 2019. A summary of that press release is below:
