Patients have started approaching their healthcare as consumers. Because of this, patients expect high quality care not only while they are in the office, but beyond the office as well. But physicians, nurses and staff are extremely busy and do not have the time to be available at all times when patients need communication. A possible solution for bridging the communication gap: nurse-staffed call centers, which can provide many benefits for patients. The article “Call Centers – Filling the Gaps in the Patient Care Continuum” by Daniella Koren (MediaPost) discusses the idea of call centers to assist healthcare organizations. To read this article, click the link below:
Call Centers - Filling The Gaps In The Patient Care Continuum by Daniella Koren
