Outsource Consultants' Blog

Close Customer Service Gaps with Social Media

Do companies really understand their customers?

If they did, surveying customers wouldn’t be such a big business. There is often a serious gap between the quality of customer service companies think they are providing and the quality of service customers say they are providing. InContact recently posted an article on how social media can help close the customer expectations gap. A summary of that article is below:

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Why You Should Have Customer Service on Social Media

Are you ever frustrated by slow response times to your customer service inquiries because a channel lacked support? CIPR posted an article on the many reasons to incorporate customer service into your social media channels. A summary of that article is below:

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