Service” by Cheryl Scott gives advice on ways employees can ensure quality customer service. These tips include:
- Check the body language
- Don’t break character when you’re “on stage”
- See the Customer’s Experience Through to the End
- Remember Your Internal Customer
- Don’t Forget the Emotional Bank Account
To read about these five tips in detail, click the link below:
5 Easy Steps to Top-Notch Customer Service – Cheryl Scott