Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual agents. A summary of that article is below:
Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual agents. A summary of that article is below:
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Email: ckotlarz@Outsource-Consultants.com
Phone: 888-766-4482
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